Return Policies

Save All Receipts

We gladly accept returns on merchandise.  All returns require original receipt and must be completed within 30 days of the original purchase date. Items must be un-used and with original tag attached. Some items can not be returned if opened, warn, or used. Refunds will be issued in the original method of payment. Checks 14 days cash. Store credits may also be issued for any returns. For any return you may be asked for government issued photo identification card.

We reserve the right to limit or refuse a refund.

We DO NOT accept Returns or Exchanges on the following products or services.

Returns or Exchanges will not be issued for Fed Ex shipments. If a Fed Ex shipment is lost, damaged, or returned because of invalid address JPD is not liable and you must call Fed Ex customer service to resolve your issue. (800) 463-3339

Returns or Exchanges will not be issued for any custom products or services, such as a custom shirt order, custom vinyl or print, and any custom design work. Because these orders are custom made no exceptions will be made.

 

Fed Ex Drop Offs

JPD is a Fed EX Authorized ShipCenter.

You can drop off Fed Ex Ground & Fed Ex Express Packages here  with preprinted labels. Our Ground pick-up

is at 10:00am M-F, and our Express pick-up is at 4:00pm M-F. If your package is

not here before the pick-up it will go out the next pick up day. If you are just dropping off a package with a

preprinted label it is like leaving it at a drop box and JPD is not liable for any lost, damaged, or returned

packages. If you have any issues with your shipment you must call Fed Ex customer service.

We do recommend that you write down a copy of your tracking number for your records.

(no receipts will be printed for drop offs)

For more information about our shipping policies please visit or shipping page.

 

Payment Policies

Each customer and/or project has a specific pay schedule. All jobs may require a deposit PRIOR TO design, production, or installation. If you have questions regarding your specific project, contact us directly. Otherwise, here you will find our standard payment policies.

We will not start a design or provide a proof without a proper deposit, or begin installation of a sign or vehicle without final payment.

Delays in payments will cause delay in the estimated completion date.

100% Payment Prior to Design or Production for all orders Under $100

NOTE: Due to the time and labor required for any job to begin, our order minimum is $50 before tax, and before discounts.

 

Turn Around Time

Standard turn around time for most orders is 7-15 business days from the time of deposit and approval of your proof. This does not include ship time. Some types of prints may take longer, such as Full Color Process and Over-sized prints. We do offer two rush options. Option 1: 3-6 business days from the time of deposit and approval of your proof +25%. Depending on availability of items. This does not include ship time. Option 2: 2 business days or less from the time of deposit and approval of your proof +40%. Depending on availability of items. This does not include ship time. Please note we are not open for national holidays and these days will add to the turnaround time of your order.

 

Art Use

All work done by Jon Pagles Design is subject to use by Jon Pagles Design for marketing purposes via our website or any other advertising outlets such as but not limited to social media, print product, ect.

 

Business Identity Products

100% Payment Prior to Design

 

All Business Cards, Postcards, Flyers, Menus, Brochures, Door Hangers, Letterhead, Envelopes, Business Card Magnets, or any other Business Identity Products

 

Standard Signs & Installation

50% Payment is due PRIOR TO Design or Production

Balance is Due at Pick-Up

 

Corrugated Yard Signs, Banners, Indoor/Outdoor Signage. Does not include custom signs.

 

Vehicle Graphics & Wraps

50% Payment is due PRIOR TO Design or Production

Balance is Due at Drop-Off*, Prior to Installation

Removals: 50% down prior to scheduling, 50% due prior to pickup of vehicle

 

**Vehicle graphics will not be installed until full payment is received**

 

Screen Printing, Embroidery, Custom Apparel

50% Payment is due PRIOR TO Design or Production

Balance is Due at pick up or if shipping 100% before JPD will begin the order process.

 

Minimums

We require a minimum of 24 pieces per design and garment style/color.

 

Payment

Invoices must be payed in full before JPD will begin the order process.

 

Art Guidelines

All Art must be submitted at 300dpi resolution or higher and sized to actual print size. Vector files are required. Acceptable formats are EPS and AI.  You are welcome to send the design file as well as a PNG or JPEG Proof.

 

Art Approval

For each order JPD will submit a proof for customer approval. It is the customer’s responsibility to verify that all of the information on the proof is correct. This includes checking for any spelling, grammar, or design errors in the design. If an error is found after your order has been approved and printed JPD will not be held liable for the cost associated with reprinting the order. We assume no liability for errors in designs approved by the customer.

 

Manufacture Out of Stocks

Due to the wide variety of brands, styles, colors, and sizes JPD does not stock blank garments. From time to time the manufacture may be out of stock on ordered items. JPD will not be held liable for delays due to manufacture out of stocks or discontinued items. In these cases the customer will be notified immediately and provided with other options.

 

Manufacture Defects

We cannot be held responsible for garment inconsistencies related to size, shade or construction. We suggest ordering extra garments to account for such defects.

 

Color Matching

All colors in a design will be matched to the closest in house stock ink color. For exact color matches please request Pantone Matched colors. Pantone color matches are available for an additional fee.

 

Print Location & Print Size

It is the customer’s responsibility to provide details in regard to print placement and size. If no details are provided JPD will print in standard locations (ex: Chest Print, Print to start 2’’-3’’ inches below collar).
 The best way to gage your print size is to lay a shirt (in the sizes you wish to have printed) flat and use a ruler to measure out the print area.  Please keep in mind the scale of the print will vary on different sized garments and all items of an order will be printed with the same set of screens, unless a resize is ordered.

 

Over & Under Run

JPD will not be held responsible for spoilage due to inconsistencies in the print on up to 5% of the order total. In some cases extra garments will be included in an order. These are extras we supply in an attempt to keep spoilage percentages as low as possible.

 

Screen Defects

JPD will not be held responsible for prints due to defects in a screen. We do our best to check and double check all screens before printing. On a rare occasion a screen could have a small defect that will go over looked until after the order has been printed. If this happens it is a very minor flaw, all of are shirts are hand printed so some inconsistencies should be expected.

 

Over Zipper & Seam Prints

Printing over zippers and seams will never produce a ‘perfect’ print. Returns and reprints will not be issued for these services.  You are welcome to schedule a “Press Check.”

 

Water Based & Discharge Prints

Discharge and Water based prints work best on 100% cotton garments. Due to the inconsistent nature of discharge printing JPD will not be liable for minor inconsistencies found in the print and will not issue refunds for this service.

 

Order Cancellation

In the event that an order is canceled by a customer the refund will be based on the status of the order. Depending order status the customer may have to pay a restocking fee or for the items themselves. If the order is completed no refund will be issued

 

Customer Relations

We are fortunate to work with some really great customers and companies.  But, every once in a while we will have a potential customer who is rude or inappropriate.  We reserve the right to not accept your order if you are unpleasant to work with!

 

Returns

At JPD we stand behind our work. We do not offer refunds on any order, but will reprint the order to the correct specs if a mistake has been found. If upon receiving your order you find that something is incorrect, you must notify us within 72 hours of the delivery of your product. Once we are notified we will do everything we can to take care of any issues in a timely manner.  If it is determined that you need to return products to JPD for inspection or to be reprinted, the product must be returned within 2 business weeks of the stated claim. If you have contacted us to make a return and we have agreed to cover the shipping costs, all items must be shipped using ground ship methods from UPS or FedEx, any other methods of shipping (3 day ship, 2nd day air, next day air, next day saver) will not be covered. If items are returned after this time frame, the shipment will be denied and the package will be sent back to you unless prior arrangements have been made.

Jon Pagles Design

343 S. Division St. Suite 7 Harvard, IL 60033

Phone: 815-770-0702

Email: info@jonpaglesdesign.com

Mon - Fri: 9:30am-5:00pm; Sat: 10:30am-2:00pm; Sun: by appointment

 

Copyright © 2012-2015 Jon Pagles Design. All Rights Reserved.

Terms & Conditions